Aussie Flag Sport Quartz Watch

Returns & Refund Policy

By placing an order with AMG Direct Store, you agree to the terms outlined below.

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1. No Change of Mind Returns

Due to the nature of our international sourcing and fulfilment process, all sales are considered final unless an item is confirmed faulty, defective, or materially not as described.

We do not offer refunds or returns for:

• Change of mind

• Incorrect selection (size, colour, style)

• Personal preference

• Ordering the wrong item

• Minor colour variations due to screen differences

• Incorrect address entered at checkout

• Shipping delays outside our control

Please review all product details carefully before completing your purchase.

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2. Damaged or Faulty Items

If your item arrives damaged, defective, or materially different from its description, you must contact us within 7 days of confirmed delivery.

Your claim must include:

• Order number

• Clear photos of the item

• Clear photos of the packaging

• A description of the issue

Claims submitted without photo evidence may be declined.

All claims are subject to review and approval before any replacement or refund is issued.

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3. Resolution Process

If an item is confirmed to be faulty or damaged, we may offer:

• A replacement item, or

• A refund once the item has been returned and inspected

In certain cases, items may need to be returned to our supplier or designated warehouse for verification prior to processing a refund.

Refunds will not be issued until the returned item has been received and inspected.

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4. Return Shipping

If a return is required for inspection:

• Customers may be responsible for return shipping costs unless otherwise agreed in writing.

• Return instructions must be provided by us prior to sending any item back.

• Unauthorized returns will not be accepted or refunded.

We are not responsible for lost or undelivered return shipments sent without tracking.

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5. Personalised & Custom Items

Personalised, customised, pre-order, and made-to-order items are non-refundable unless confirmed faulty.

All personalisation is produced exactly as entered by the customer at checkout.

We are not responsible for errors submitted by the customer, including:

• Spelling mistakes

• Incorrect names or dates

• Incorrect sizing selections

• Incorrect design choices

• Formatting errors entered at checkout

Orders will not be refunded, remade, or replaced due to customer input errors.

Customers are solely responsible for reviewing all personalisation details before confirming their order.

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6. Pre-Order & Special Sourced Items

Pre-order, specially sourced, collectible, or limited items are secured specifically for the customer.

These items are non-refundable unless confirmed defective.

Cancellations may not be possible once sourcing or processing has commenced.

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7. Shipping Delays

Delivery timeframes are estimates only.

We are not responsible for delays caused by:

• Customs processing

• Carrier disruptions

• Peak season congestion

• Weather events

• International logistics factors

Shipping delays do not qualify for refunds.

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8. Agreement to Policy

By completing a purchase, you acknowledge that you have read and agreed to this Returns & Refund Policy.

Shipping Information

We operate through a trusted international fulfilment network to provide quality products at competitive prices.

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Processing Time

Orders are processed within 2–5 business days.

For pre-order or manually sourced items, dispatch may take 7–10 business days.

In some cases, dispatch may occur sooner depending on supplier availability and inbound delivery times.

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Delivery Timeframes

Estimated delivery times:

• Australia: 7–15 business days

• International: 10–20 business days

Please note: All shipping timeframes are estimates only.

Delivery may take longer in some cases due to customs processing, carrier delays, peak seasons, or factors outside our control.

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Specialty & Sourced Items

Some specialty items (including selected collectibles and limited pieces) are sourced and shipped manually through our international team.

For certain items, shipping costs may need to be confirmed prior to ordering or dispatch.

If an order is placed before the final shipping cost is confirmed, the customer will be contacted and invoiced separately for the applicable shipping fee before the item is dispatched.

Dispatch will proceed once the shipping invoice has been settled.

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Tracking

Tracking details are provided once your order has been shipped.

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Questions

If you are unsure whether an item requires confirmed shipping or extended processing time, please contact us prior to purchasing and we’ll be happy to assist.

Warranty & Electronics Disclaimer

At AMG Direct Store, we carefully source electronic and mechanical products from trusted suppliers.

Due to the nature of electronic devices and mechanical timepieces, the following terms apply.

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1. Limited Warranty Coverage

Electronic and mechanical products are covered against manufacturing defects only.

This does not include damage caused by:

• Improper use

• Accidental damage

• Impact or dropping

• Water exposure (unless explicitly rated waterproof)

• Overcharging or incorrect charging methods

• Use of non-recommended accessories

• Modifications or unauthorised repairs

• Normal wear and tear

Warranty claims must be supported with clear photo or video evidence.

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2. Smartwatches & Electronic Devices

Smart devices are intended for general consumer use and are not medical devices.

Health tracking features (heart rate, sleep monitoring, etc.) are estimates only and should not be used for medical diagnosis.

Battery life varies depending on usage and settings.

Water resistance ratings apply only under controlled conditions and do not cover:

• Hot water exposure

• Saltwater damage

• Submersion beyond stated rating

• Steam or shower use

Water damage is not covered unless the product is specifically rated for full waterproof immersion and used within stated limits.

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3. Automatic & Mechanical Watches

Automatic and mechanical watches may:

• Gain or lose slight time within normal mechanical tolerance

• Require manual winding if not worn regularly

Minor time deviation is normal and not considered a defect.

Damage from impact, improper winding, or exposure to moisture (unless rated) is not covered.

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4. Warranty Period

Unless otherwise stated, electronic and mechanical items include a limited 30-day defect review period from confirmed delivery.

Claims submitted after this period may not be eligible for review.

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5. Claim Process

To submit a warranty claim, you must provide:

• Order number

• Clear photos or video of the issue

• Description of the problem

We reserve the right to request return of the item for inspection before issuing a replacement or refund.

Customers may be responsible for return shipping unless otherwise agreed.

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6. Limitation of Liability

AMG Direct Store shall not be liable for:

• Indirect or consequential damages

• Data loss

• Device incompatibility with specific apps or phone models

• Loss resulting from misuse or unauthorised repair

Our maximum liability is limited to the amount paid for the product.

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7. Agreement

By purchasing electronic or mechanical products from AMG Direct Store, you acknowledge and agree to this Warranty & Electronics Disclaimer.

Privacy Policy

Last Updated: Feb 15th 2026

AMG Direct Store respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this policy.

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1. Information We Collect

When you visit or make a purchase, we may collect the following information:

Personal Information

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely via third-party providers)

Order Information

• Products purchased

• Order history

• Transaction details

Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data

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2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Communicate about your order

• Provide customer support

• Prevent fraud and unauthorized transactions

• Improve our website and services

• Send marketing communications (if you opt in)

We do not sell your personal information.

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3. Payment Processing

Payments are processed securely through trusted third-party payment providers.

We do not store full credit card details on our servers.

Payment providers may collect and process your data in accordance with their own privacy policies.

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4. Sharing Your Information

We may share your information with:

• Shipping carriers

• Fulfilment partners

• Suppliers (when required to process orders)

• Payment processors

• Legal authorities when required by law

Information is shared only as necessary to fulfil your order or comply with legal obligations.

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5. International Data Transfers

As we operate through an international fulfilment network, your information may be processed in countries outside your own.

By placing an order, you consent to such transfers where necessary for order fulfilment.

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6. Data Security

We take reasonable measures to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Your Rights

Depending on your location, you may have rights to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw marketing consent

To exercise these rights, please contact us using the details below.

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8. Cookies

Our website may use cookies to:

• Improve user experience

• Analyse site traffic

• Remember preferences

You may disable cookies through your browser settings.

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9. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for the privacy practices of external websites.

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10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page.

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11. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Email: mgtech7@outlook.com

Website: amgstore.online

Cancellation Policy

By placing an order with AMG Direct Store, you agree to the terms below.

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1. Order Cancellation Requests

Due to the nature of our international sourcing and fulfilment process, orders are processed quickly once placed.

Cancellation requests must be submitted as soon as possible after purchase.

We cannot guarantee cancellations once processing has begun.

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2. Orders Already Processed

If an order has already:

• Entered processing

• Been sent to our supplier

• Been prepared for dispatch

• Been shipped

It cannot be cancelled.

Once tracking has been issued, the order is considered final.

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3. Pre-Order & Special Sourced Items

Pre-order, limited edition, collectible, personalised, and specially sourced items cannot be cancelled once sourcing or production has commenced.

These items are secured specifically for the customer.

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4. Personalised & Custom Orders

Personalised or custom-made items cannot be cancelled once production has begun.

Customers are responsible for ensuring all submitted details are correct before placing the order.

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5. Shipping Costs

If a cancellation is approved before processing:

• A full refund may be issued.

If cancellation is requested after processing has begun but before shipment:

• A processing or restocking fee may apply to cover sourcing and administrative costs.

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6. Refused Deliveries

If a customer refuses delivery of an order:

• Return shipping fees

• Carrier handling charges

• Any customs or import fees

May be deducted from any eligible refund.

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7. Agreement

By completing your purchase, you acknowledge and agree to this Cancellation Policy.